Apple has released a fresh support document that says the iPhone 11, 11 Pro, and 11 Pro Max will warn clients if the phones after a screen repair work are unable to verify a genuine display.
“If you need to replace your iPhone display, it’s important for certified technicians who use genuine Apple display parts to repair it,” reads the website. Replacements not carried out by Apple, authorized service suppliers or licensed engineers may not follow appropriate safety and repair processes and may result in inadequate functioning, poor display quality or safety problems.”
Apple goes over a laundry list of issues that may arise if your display is swapped in the incorrect manner or with a non-authorised part, such as multi-touch issues, screen color precision and brightness issues, or True Tone failing to function correctly.
“Additionally, repairs that do not correctly replace screws or cowlings may leave behind loose parts that could harm the battery, cause overheating, or may even result in injury.”
And the company is isn’t afraid to nag clients about this. Apple claims a notification will appear 4 days after a issue is first identified on the affected iPhone lock screen, then move to the Primary Settings Menu for 15 more days.
Finally, it gets pushed away to Settings-> General-> About.
According to Apple, this new measure applies only to its brand new iPhones and not to previous models. However, even if it can not be verified as genuine, iOS does not prevent the screen from functioning normally.
This latest screen verification warning is just one of many recent innovations from apple. Lately, Apple started showing customers another warning which displays when iPhones detect unauthorized battery replacement. “We take our customers’ safety very seriously and want to make sure that any battery replacement is done properly,” said an Apple spokesman. As good as Apple’s intentions may seem, Right to repair advocates have criticized the new notification as it also disables the battery statistics and health data of the iPhone.
“There are now more than 1,800 approved Apple service suppliers across the US so our clients have even more convenient access to quality repairs.” The statement read, adding that Apple would make genuine parts accessible to more autonomous repair companies.
It might be perfectly reasonable to raise a battery safety issue; batteries can be dangerous. But there is a more pressing question, is the company supposed to be this aggressive about swapped displays? On the other hand, this is a pretty direct way to alert customers that their local repair shop may have given them a bum display. And if at some point in the future you’re buying a used iPhone 11, it would be much easier to tell if the screen has been replaced by a cheap, non-Apple part.
However, there is an additional element that also appears a little alarming too about the new display notification. Apple sounds like an iPhone could tell the company that you used an unverifiable display and tie that information to the device’s history of service. This may lead to other complex problems if something else is to be fixed on your iPhone in the future.
You may also see an additional notification that says, “Apple has updated the device information for this iPhone.” This means that Apple has updated the device information maintained for your iPhone for service needs, safety analysis, and to improve future products.